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> Of course, Amazon’s algorithms might sometimes err, prompting costly returns. If I keep getting boxes on my doorstep that I didn't order, I don't think Amazo
by Zikes 13y ago
> Of course, Amazon’s algorithms might sometimes err, prompting costly returns.
If I keep getting boxes on my doorstep that I didn't order, I don't think Amazon should expect me to keep sending them back.
I'm not turning my front porch into an Amazon micro-warehouse.
- TrainedMonkey 13y agoI do not see how getting free stuff is ever a problem.
- Zikes 13y agoCertainly not, but the "costly returns" implies an expectation that the customer would ship the product back if it were sent in error.
- TrainedMonkey 13y agoI think costly returns in this case is UPS shipping items back to Amazon warehouse in case they are unclaimed for a while.
- SyneRyder 13y agoAmazon once sent me the wrong parcel by mistake. I expected a long convoluted returns process, but instead Amazon just said I could keep all the items and that anything I didn't want, I should give to friends or a local charity. It's probably cheaper & more time-efficient for Amazon to write off the cost of the item than to deal with reshipping & restocking an item that can't be sold as new anymore.