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Excitedly tried it but it seems like you've falsely assumed I'm at home when checking. After entering my ZIP I'm prompted with: "Your internet provider is Time
by blakerson 13y ago
Excitedly tried it but it seems like you've falsely assumed I'm at home when checking.
After entering my ZIP I'm prompted with: "Your internet provider is Time Warner Cable, would you recommend their service to a friend?"
True, Time Warner is my employer's Internet provider, but not mine. Also, because this is a modal, I'm forced to pass judgment on a provider that isn't mine.
(edit: My bad; I can close the modal. Still, it isn't the most logical user action if I happen to be at work.)
I look forward to improvements. I'm not sure I'll get a lot of options in suburban Texas, but I'd like to see options anyway.
- nickreese 13y agoBlake -- great point, we're going to be testing different modal designs, but our goal was to get users to rate their provider when they aren't angry at them. Most of the reviews of providers are full of negativity because of a recent bad experience... to counteract this our goal is to get users to rate their experience when they aren't having problems so we get a more unbiased review.
- blakerson 13y agoI like the spirit there. I hope it works!
- nickreese 13y agoBlake -- Just pushed an update that offers a 4th option: "I'm on someone else's internet." Thanks for the suggestion.