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We use Jira for dev tickets (two years) and Zendesk for customer support (one year). I would not use Jira for CS, Zendesk is much more suitable for that task (
by eCa 13y ago
We use Jira for dev tickets (two years) and Zendesk for customer support (one year).
I would not use Jira for CS, Zendesk is much more suitable for that task (imo).
No experience with the Zendesk<->Jira integration.
- Major_Grooves 13y agoIn that case it seems like you maybe should be using the integration. Why do you think Zendesk is more suitable for CS than Jira? My co-founder reckons most startups use Jira for support - I reckon most use Zendesk.