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Yes, it sucks. This is not a support chat but rather a lead generation one. They are so quick to get you on the phone with sales people it is crazy. The upside
by sheraz 13y ago
Yes, it sucks. This is not a support chat but rather a lead generation one. They are so quick to get you on the phone with sales people it is crazy.
The upside is that if you want to demo their products, the right reseller can make it happen.
I find their site quite frustrating. So many liks are either broken or lead to a sign-in, sign-up, or contact pages.
You might get more traction with a local/regional reseller. Just be prepared for the barrage of email and follow-up calls.
- ysekand 13y agoThat's not the way to get customers, in fact it's the quickest way of driving potential customers away. Why do you need my personal details? Why can't you just tell me about your product and how it could help me! Selfish.
- sheraz 13y agoI think IBM has a problem in that, as a company, they do not know how to sell to smaller fish. Chances are that you already have a relationship with IBM or a vendor, and that is how you get information on new products or upgrades. My guess is that $5k / year for a product does not "move the needle" to reach sales quotas. Therefore, there is no incentive to talk to small shops.