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Ask HN: What do you use to extract user feedback?
Wondering what widget/service folks find useful in extracting direct user feedback. Not as interested in polls / ratings of pre-described elements, but rather a free text comment / suggestion box. Would love to know whats work or hasn't for everyone.
- bdmac97 17y agoIt depends on what you're trying to get out of it IMO. If you're looking for early-stage active feedback on your site I would have to suggest my own app, http://www.launchly.com http://www.launchly.com. If you're looking for more passive/general/long-term feedback, idea, or problem reporting, then I would say the top contenders in that arena are getsatisfaction (which I use on launchly), uservoice, and kampyle.
- vaksel 17y agojust have a send us feedback link displayed prominently on the website.
- ErrantX 17y agohttp://featurelist.org/ http://featurelist.org/ has a feedback widget to pop on your site which emails you feedback (and saves it on their site too so you can check it all in one go). Recommended.
- thesubjective 17y agoThanks all. To clarify, am looking for a feedback widget I can include in specific content like survey's etc.