Google provided a great Incident Report / Postmortem when they had their API infrastructure outage back in May 2013. I created a screencast about how their temp

Google provided a great Incident Report / Postmortem when they had their API infrastructure outage back in May 2013. I created a screencast about how their template should be used as a model for the rest of us to follow. You can watch the screencast @ http://sysadmincasts.com/episodes/20-how-to-write-an-incident-report-postmortem http://sysadmincasts.com/episodes/20-how-to-write-an-inciden...