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I found it hard to work out where to get the most up to date information on the outage. I checked the blog, but the last message was their New Year message. In
by cstrat 13y ago
I found it hard to work out where to get the most up to date information on the outage. I checked the blog, but the last message was their New Year message. In the app and on the main website (mobile version) I couldn't see anything...
Glad I read HN otherwise I don't know how I would have come across this information. =)
- kordless 13y agoWould be nice to have a service who stepped in when shit like this happened. I'd pay good money to have a tiger team appear out of thin air when the shit hit the fan.
- navrat 13y agoLike a SWAT team you mean
- kordless 13y agoI mean customer facing.
- maroonblazer 13y agoMeaning a public relations function? That's what this boils down to, ultimately; a person(s) who know the audience, understands what concerns and questions they have and provides timely answers to them. I thought their response struck the appropriate level of detail. I don't care to know the inner workings of their processes, but I'd like some indication that they care and that they're working on it. I got that from this.
- cstrat 13y agoI just meant to say that, it would be great if their mobile device application had some way of notifying users of an issue. Rather than just have a generic error when you try to upload files... it would have been good if the app had a banner that said they were experiencing issues and normal service would resume in x days... something.