To me, this sounds like the court overstepped their bounds. I'd be surprised if a carpet cleaning company didn't have at least a few negative reviews, but look

To me, this sounds like the court overstepped their bounds. I'd be surprised if a carpet cleaning company didn't have at least a few negative reviews, but looking at the reviews on Yelp that did have their names, I'm a bit shocked this company is still in business. Now that they've sued to find anonymous customers, the reviews are filling up with dis-satisfied non-customers (fun to read): http://www.yelp.com/biz/hadeed-carpet-alexandria?nb=1 http://www.yelp.com/biz/hadeed-carpet-alexandria?nb=1 P.S. It also seems like most people are unhappy with both their business practice (holding "finished" rugs hostage unless an increased price is paid) AND with the quality of their work.