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I hate the iOS review system. People rarely leave a review if the like the app, but as soon as they have something to complain about they will leave a bad revie

by sprite 13y ago

I hate the iOS review system. People rarely leave a review if the like the app, but as soon as they have something to complain about they will leave a bad review. Also most people if they have an issue will automatically leave a bad review instead of contacting the support email to get it resolved. What's even more annoying is people that write things like 'Best app ever' and then give it a 3 or 4 star rating instead of 5.

cclogg 13y ago
Oh man this post is spot on LOL. Man, with PC games you have forums so that's great for communicating, but with mobile it seems like there's generally a disconnect between developer and player. The system, while great to have, doesn't really encourage it.
username223 13y ago
Fortunately, developers have figured out an even more hateful response: http://effyr.tumblr.com/ http://effyr.tumblr.com/
GhotiFish 13y ago
> Also most people if they have an issue will automatically leave a bad review instead of contacting the support email to get it resolved. because most people are used to working with big products. Even me, a developer, this is the first time I considered that you could in general email support and not get some patronizing useless robot. It makes sense now that I think about it, since so many of the apps are made by small sized development firms or even just lone wolfs, there's a good chance I could get a human, maybe even another dev! In general, that would never happen with a large and well known product. Faced with that, people take the only outlet they feel with maybe change something. The best app ever part. Well... People always exaggerate, ALWAYS. :)
lostlogin 13y ago
I barely ever see reviews and have to ask to see reviews for other version. I'm in New Zealand. Its a disincentive to updating an app as far as I can tell. If something works and isn't broken, minor updates will lose the developer prominent reviews. Or am I missing something?
gfodor 13y ago
As a developer you can combat both of these dynamics. Make sure you provide a clear way for them to contact you if they are running into trouble. Reach out to your engaged users and pro-actively ask them to review the app after you're confident they have had a good experience.
TylerE 13y ago
As a consumer, I find (honest) bad reviews far more useful than (even) honest good reviews.
mwfunk 13y ago
I think you'll see the same pattern all over the Internet, whether it's app stores or forums. People have to go out of their way to post something, and human nature is such that they're much more likely to expend that effort to post a negative opinion on something than a positive opinion. I wonder if at least some of the motivation for "Please rate us!" popups in mobile apps isn't just to get more ratings, but also to get a more representative (i.e., more positive) sampling of user opinions as well.

by sprite 13y ago

cclogg 13y ago

Oh man this post is spot on LOL. Man, with PC games you have forums so that's great for communicating, but with mobile it seems like there's generally a disconnect between developer and player. The system, while great to have, doesn't really encourage it.

username223 13y ago

Fortunately, developers have figured out an even more hateful response: http://effyr.tumblr.com/ http://effyr.tumblr.com/

GhotiFish 13y ago

> Also most people if they have an issue will automatically leave a bad review instead of contacting the support email to get it resolved. because most people are used to working with big products. Even me, a developer, this is the first time I considered that you could in general email support and not get some patronizing useless robot. It makes sense now that I think about it, since so many of the apps are made by small sized development firms or even just lone wolfs, there's a good chance I could get a human, maybe even another dev! In general, that would never happen with a large and well known product. Faced with that, people take the only outlet they feel with maybe change something. The best app ever part. Well... People always exaggerate, ALWAYS. :)

lostlogin 13y ago

I barely ever see reviews and have to ask to see reviews for other version. I'm in New Zealand. Its a disincentive to updating an app as far as I can tell. If something works and isn't broken, minor updates will lose the developer prominent reviews. Or am I missing something?

gfodor 13y ago

As a developer you can combat both of these dynamics. Make sure you provide a clear way for them to contact you if they are running into trouble. Reach out to your engaged users and pro-actively ask them to review the app after you're confident they have had a good experience.

TylerE 13y ago

As a consumer, I find (honest) bad reviews far more useful than (even) honest good reviews.

mwfunk 13y ago

I think you'll see the same pattern all over the Internet, whether it's app stores or forums. People have to go out of their way to post something, and human nature is such that they're much more likely to expend that effort to post a negative opinion on something than a positive opinion. I wonder if at least some of the motivation for "Please rate us!" popups in mobile apps isn't just to get more ratings, but also to get a more representative (i.e., more positive) sampling of user opinions as well.