4 ms·

Anecdotal evidence to combat anecdotal evidence, but where do we stop and let the user make some damn decisions? Are users really too stupid to know ctrl+click,

by SDGT 13y ago

Anecdotal evidence to combat anecdotal evidence, but where do we stop and let the user make some damn decisions? Are users really too stupid to know ctrl+click, middle click, or right click->open in new tab? Personally I side with the author, as I open just about everything with middle click, but I also have a lot of dumb users that rely on target _blank like it's the only thing preventing them from spiraling into a psychosis filled chasm of self doubt. The sheer number of people who have marveled at the idea of opening a page in a new tab when shown kind of makes me uncomfortable. I really want to fix this, and have users understand their browser more than "it makes the googles".

elwell 13y ago
> Are users really too stupid[...] Yes
tannerc 13y ago
If you commonly refer to your users/visitors as "dumb" then your problem isn't with links. Alas, it's worth considering personal bias. Simply because you understand the fundamentals of the web and how to use modern technology doesn't mean it's the norm or standard (yet). Because someone doesn't know how to "middle click" does not make them stupid.
- SDGT 13y ago
  My qualms are with the lack of motivation to learn. I get the daily urge to look up some shortcut or random tidbit of information I didn't know about any subject, so I get rather upset when coworkers continue on their day doing the bare minimum. It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life. edit: I should note that by "users" I mean fully grown adults working with a web browser every day as their job, not Grandma.
  - bane 13y ago
    Maybe the next thing you should take an interest in learning about is how normal non-tech folk use computers.
  - bradbatt 13y ago
    It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life. For most of them it's not a matter of them not wanting to learn or being too lazy to learn. It's that they don't know that there is something they need to learn. They don't know that it's an option. They don't know that it's possible. They don't even know that it is something they should consider. It's simple to everyone on HN, but even simple things are not obvious to everyone that uses a computer or mobile device. One of our users just a few weeks ago did not know how to copy and paste text. Not didn't know the keyboard shortcuts…Did not know how to do it at all! Instead, the user printed out the text I had requested him to copy/paste, scanned it in, and attached the image to a reply email. You do what you know how to do.
pyre 13y ago
> Are users really too stupid to know ctrl+click, middle click, or right click->open in new tab? There are people that use their computer day-in and day-out that don't know about alt-tab to switch between windows... The computer doesn't come with a manual, and no one ever showed them. Not everyone that gets plopped in front of a computer explores their new environment once they have a workflow down.
- mintplant 13y ago
  Those same people may not understand how tabs work, either. They might not realize where their previous browsing session went, or how to get back (since the back button no longer functions as expected in the new tab).
  - pyre 13y ago
    I'm not throwing in on either side of the target="_blank" debate. I'm just saying that making assumptions that surely all/most uses know how to X, usually end in disaster.

by SDGT 13y ago

elwell 13y ago

> Are users really too stupid[...] Yes

tannerc 13y ago

If you commonly refer to your users/visitors as "dumb" then your problem isn't with links. Alas, it's worth considering personal bias. Simply because you understand the fundamentals of the web and how to use modern technology doesn't mean it's the norm or standard (yet). Because someone doesn't know how to "middle click" does not make them stupid.

SDGT 13y ago
My qualms are with the lack of motivation to learn. I get the daily urge to look up some shortcut or random tidbit of information I didn't know about any subject, so I get rather upset when coworkers continue on their day doing the bare minimum. It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life. edit: I should note that by "users" I mean fully grown adults working with a web browser every day as their job, not Grandma.
- bane 13y ago
  Maybe the next thing you should take an interest in learning about is how normal non-tech folk use computers.
- bradbatt 13y ago
  It takes a total of maybe 15 seconds to learn how to open a link in a tab. If that's too much effort for someone, then I seriously question what other small things that person has decided to just not learn throughout their life. For most of them it's not a matter of them not wanting to learn or being too lazy to learn. It's that they don't know that there is something they need to learn. They don't know that it's an option. They don't know that it's possible. They don't even know that it is something they should consider. It's simple to everyone on HN, but even simple things are not obvious to everyone that uses a computer or mobile device. One of our users just a few weeks ago did not know how to copy and paste text. Not didn't know the keyboard shortcuts…Did not know how to do it at all! Instead, the user printed out the text I had requested him to copy/paste, scanned it in, and attached the image to a reply email. You do what you know how to do.

pyre 13y ago

> Are users really too stupid to know ctrl+click, middle click, or right click->open in new tab? There are people that use their computer day-in and day-out that don't know about alt-tab to switch between windows... The computer doesn't come with a manual, and no one ever showed them. Not everyone that gets plopped in front of a computer explores their new environment once they have a workflow down.

mintplant 13y ago
Those same people may not understand how tabs work, either. They might not realize where their previous browsing session went, or how to get back (since the back button no longer functions as expected in the new tab).
- pyre 13y ago
  I'm not throwing in on either side of the target="_blank" debate. I'm just saying that making assumptions that surely all/most uses know how to X, usually end in disaster.