Points 1 and 2 seem well taken. I'd like to hear more about the story behind point 3, though. > Last year, we pooled our money with Sunlight Foundation and ot

Points 1 and 2 seem well taken. I'd like to hear more about the story behind point 3, though. > Last year, we pooled our money with Sunlight Foundation and other groups and forked over $17,000 for the bulk feed of the Code of Federal Regulations. Well, the product is defective and we want our money back. In what way was the "product" "defective"? What was the product and who supplied it? If it's the case of them asking for the CFR, and they're upset because the CFR incorporates standards by reference, that doesn't seem like grounds to go asking for a refund; that's pretty common knowledge (because of how much it sucks). They need to balance their legitimate concerns with not sounding petulant about $17k -- small beans in the world of government.