> Those calls are being recorded to cover their ass in case of disagreement or dispute. Actually, it usually means that an algorithm is listening in the conver

> Those calls are being recorded to cover their ass in case of disagreement or dispute. Actually, it usually means that an algorithm is listening in the conversation (see for ex. http://www.callminer.com/products/eurekalive/ http://www.callminer.com/products/eurekalive/ ), and learning from your voice tone, use of words, grammar choice, etc ... to know what kind of personality you have and put you through the right agent or give them clues on how to most quickly and efficiently help you (or get rid of you)