Exactly, I mentioned further down that their ruby customers are probably made up of people with very little experience. So these customers are probably characte

Exactly, I mentioned further down that their ruby customers are probably made up of people with very little experience. So these customers are probably characterised by quite low spend and very high support costs since they're still quite new to it. This is making the assumption that only someone who was quite new to Ruby (and development in general) would use GoDaddy for hosting.