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[Leanpub cofounder here.] We have an unconditional 45-day refund policy. This is so readers of the in-progress book can judge whether they think it has stalled
by peterarmstrong 13y ago
[Leanpub cofounder here.]
We have an unconditional 45-day refund policy. This is so readers of the in-progress book can judge whether they think it has stalled. If so, they can decide whether they've gotten their money's worth, and if not, get a refund in 2 clicks.
In situations where books are abandoned after being dormant for a long time, we can't issue refunds since we literally can't. (We take PayPal and we take credit cards via PayPal Website Payments Pro, and we can only do refunds for 2 months with credit cards.) So, in these cases, it is up to the author to make things right.
This happens very, very rarely though: having actual readers of your in-progress book that you will disappoint if you stop is a great incentive for you to finish.
- waqf 13y ago> we literally can't. This is hard to believe. Couldn't you mail them a check or something?
- peterarmstrong 13y agoWhat I meant was that we can do a compensating transaction (say a PayPal payment etc), but that it would not be a "refund" in terms of being a refund onto their credit card.
- mfjordvald 13y agoIf we need to issue refunds beyond the 2 months we can contact our PayPal representative and have them take care of it, chances are you can do that too since it sounds like you have a fair amount of volume.