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You have to hand it Legere. He's bold. Provocative. And speaks his mind. In the best interests of the company of course, but with a direct emphasis on making cu

You have to hand it Legere. He's bold. Provocative. And speaks his mind. In the best interests of the company of course, but with a direct emphasis on making customers happy. What's important to note is that T-Mobile is quickly becoming a company that delivers a great product and is customer-centric. And when the incumbents start playing catch up (AT&T in particular) you know they're making the right moves. I've been with Verizon for a few years and I can't say their service is what it's marketed to be. Data is fast but the inability to simultaneously do data and voice is just idiotic. The monthly fees are also totally insane. I pay $140 / month for a single data line (iPhone). In contrast to Verizon, with T-Mobile you get unlimited voice and data for a little over $70, no contract and stellar customer service. I called T-Mobile to switch last month and with a little negotiating, they sent me a _free_ iPhone 5S. No contract. No bullshit. T-Mobile's latest announcement of up to $650 in credits for switching over will increase their subscriber base by millions of new users, no question. It's bold, aggressive and customer-centric. I can't personally speak on AT&T's network but we all know it's one of the worst companies in the world to deal with. Their service is spotty for many, many users. Their customer service is non-existent. Their data practices are borderline unethical (with hidden data caps, throttling, etc). AT&T is just an awful company. I'm stuck with their uVerse Internet service and it's just a disaster. Unfortunately, many of us have no other choice but their lousy broadband product. Let's not even talk about Time Warner. T-Mobile's coverage, from what I have experienced, is stellar. Up and down the California coast. Mexico. Europe. NYC. Seattle. I'm always at 4+ bars. Data is fast (~18Mbps downstream). International roaming is perhaps one of the most impressive features of TMO. I remember paying $20 / MB with Verizon and that's just absolutely criminal. And they can get away with it because many customers aren't even aware of this until they get the bill. Legere is right - the mobile landscape is just horrendous and it's mainly because of AT&T and Verizon. I hope T-Mobile continues this push towards making customers happy and simply offering better products. Their bottom line will be the ultimate proof of how this is working out for them - and from what I'm seeing, their new subscriber numbers are growing exponentially. You could say they're disrupting the industry. And that's rare from these monoliths.

jcdavis 13y ago
T-mo's coverage in California at least is noticeably worse than Verizon's. In SF its absolutely slower, and elsewhere it is non-existent where Verizon has LTE. I'm overall quite happy though. I switched from paying Verizon $100/mo to $30/month with T-Mobile ($250 etf paid for itself in 4 months). Its also worth mentioning that since I moved over my CDMA iPhone 5, I am using HSPDA+ (on 1900mhz where it exists) not LTE
- smithzvk 13y ago
  I use T-Mobile and am quite happy with it; I pay $30 a month for basically everything I need and no contract. It is worth noting, however, that T-Mobile has some serious problems. There are large swaths of this country where T-Mobile simply doesn't have service. For instance, last time I drove from Denver to Chicago I lost reception 1 hour into the trip and got it back a few hours before I arrived. There was perhaps one town where I had service during the drive. I thought that this couldn't possibly be right, but I stopped by a T-Mobile store and confirmed that this is the case. I thought that mobile providers worked to ensure that your phone would work at least when you are on an interstate, but not with T-Mobile. Also, unlimited Internet doesn't really mean unlimited Internet in practice. They throttle so heavily after I hit my 5 GB cap that they might as well have cut off the data plan. Programs stopped working as the requests would time out and the app would assume I had no connectivity.
  - diydsp 13y ago
    Yes, the unlimited data plan is the horseshit, despite what that playboy is telling me. After getting throttled on day 3 of the month with my new phone, I'm down to approx 70 kbits/s. I can't even watch youtube without a 50% duty cycle. and T-Mobile is far from sucky. I've had them for ~10 years and had numerous problems with various aspects of their company. When I bought my last phone through them, their website failed to let me transfer my old phone number to it. Instead, it started a new account for me. Three calls to customer service and it's not resolved. The first call the operator couldn't figure out what was going on. The second, the network quality to Asia was so bad, there was no communication possible. The third, I was hung up on while I was transferred. Last time I filled up my monthly card, their web page said the fill up failed, so I tried again and it failed again. Next thing I knew, the charges had gone through twice. The year before that I signed up for a data plan, but it wasn't compatible with my phone and they wouldn't cancel that plan - until I used a lawyer. There have been many bumps in the road prior to that, too. I only use them because they have the right balance of coverage for the price. That is to say, second best coverage in my area and second highest monthly price.

jcdavis 13y ago

T-mo's coverage in California at least is noticeably worse than Verizon's. In SF its absolutely slower, and elsewhere it is non-existent where Verizon has LTE. I'm overall quite happy though. I switched from paying Verizon $100/mo to $30/month with T-Mobile ($250 etf paid for itself in 4 months). Its also worth mentioning that since I moved over my CDMA iPhone 5, I am using HSPDA+ (on 1900mhz where it exists) not LTE

smithzvk 13y ago
I use T-Mobile and am quite happy with it; I pay $30 a month for basically everything I need and no contract. It is worth noting, however, that T-Mobile has some serious problems. There are large swaths of this country where T-Mobile simply doesn't have service. For instance, last time I drove from Denver to Chicago I lost reception 1 hour into the trip and got it back a few hours before I arrived. There was perhaps one town where I had service during the drive. I thought that this couldn't possibly be right, but I stopped by a T-Mobile store and confirmed that this is the case. I thought that mobile providers worked to ensure that your phone would work at least when you are on an interstate, but not with T-Mobile. Also, unlimited Internet doesn't really mean unlimited Internet in practice. They throttle so heavily after I hit my 5 GB cap that they might as well have cut off the data plan. Programs stopped working as the requests would time out and the app would assume I had no connectivity.
- diydsp 13y ago
  Yes, the unlimited data plan is the horseshit, despite what that playboy is telling me. After getting throttled on day 3 of the month with my new phone, I'm down to approx 70 kbits/s. I can't even watch youtube without a 50% duty cycle. and T-Mobile is far from sucky. I've had them for ~10 years and had numerous problems with various aspects of their company. When I bought my last phone through them, their website failed to let me transfer my old phone number to it. Instead, it started a new account for me. Three calls to customer service and it's not resolved. The first call the operator couldn't figure out what was going on. The second, the network quality to Asia was so bad, there was no communication possible. The third, I was hung up on while I was transferred. Last time I filled up my monthly card, their web page said the fill up failed, so I tried again and it failed again. Next thing I knew, the charges had gone through twice. The year before that I signed up for a data plan, but it wasn't compatible with my phone and they wouldn't cancel that plan - until I used a lawyer. There have been many bumps in the road prior to that, too. I only use them because they have the right balance of coverage for the price. That is to say, second best coverage in my area and second highest monthly price.