This is the sort of thing professionals do in person. More confusing to me, I don't even see the problem this app solves. If I wanted to quit without a face-to

This is the sort of thing professionals do in person. More confusing to me, I don't even see the problem this app solves. If I wanted to quit without a face-to-face meeting I'd just send an email, text, chat, DM, PM, or letter. If I needed help phrasing it, I'd use Google. Am I missing something here?