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Rsync.net is a fantastically awesome service. Check out their FAQ: Will you support my use of X ? Yes. If you are using X with an rsync.net filesystem, we wil

Rsync.net is a fantastically awesome service. Check out their FAQ: Will you support my use of X ? Yes. If you are using X with an rsync.net filesystem, we will support and troubleshoot your use of it, regardless of how complex or esoteric that usage or application is. All such support will be handled by a real live Unix engineer, and will never be dealt with by a ticket system, autoresponder, or first level / junior "technician". Really ?! Yes. We are not just providing offsite filesystems, we are providing complete, end to end, personal customer support. I can't even get that level of support ("real live Unix engineer") at my current workplace when things go pear-shaped.

boundlessdreamz 17y ago
How well will this scale? Isn't this setting the expectations too high and if the company grows well this promise might be difficult to adhere to.
- icey 17y ago
  I used to host with johncompanies.com (started by the same group or person), and support was always excellent with them as well. I didn't have to use it often, but whenever I did it was a fantastic experience. It seems like they've got a pretty good idea about what things cost them and can scale by charging the right price for their business. I think they'll do fine.
- lsc 17y ago
  they've been around for a while. I had an account with johncompanies before I started prgmr.com. My experience was quite positive. I've heard this 'it doesn't scale' argument many times, and I think the source is that the sort of skills it takes to maintain support infrastructure of that quality are quite different from and rarely present in the same individual (or management of a company) as the skills required to scale out a product to the mass market. Also, I don't believe the mass market doesn't really want a unix nerd on the level 1 support line. they want someone who speaks 'normal person.'
- lanaer 17y ago
  They are quite costly compared to other online backup services — and money tends to help with scalability.
oomkiller 17y ago
I use Rsync.net and have been very happy with them. They even give you the option now to do pull backups via cron to prevent hackers deleting your backups a la the avsim.com hack.

boundlessdreamz 17y ago

How well will this scale? Isn't this setting the expectations too high and if the company grows well this promise might be difficult to adhere to.

icey 17y ago
I used to host with johncompanies.com (started by the same group or person), and support was always excellent with them as well. I didn't have to use it often, but whenever I did it was a fantastic experience. It seems like they've got a pretty good idea about what things cost them and can scale by charging the right price for their business. I think they'll do fine.
lsc 17y ago
they've been around for a while. I had an account with johncompanies before I started prgmr.com. My experience was quite positive. I've heard this 'it doesn't scale' argument many times, and I think the source is that the sort of skills it takes to maintain support infrastructure of that quality are quite different from and rarely present in the same individual (or management of a company) as the skills required to scale out a product to the mass market. Also, I don't believe the mass market doesn't really want a unix nerd on the level 1 support line. they want someone who speaks 'normal person.'
lanaer 17y ago
They are quite costly compared to other online backup services — and money tends to help with scalability.

oomkiller 17y ago

I use Rsync.net and have been very happy with them. They even give you the option now to do pull backups via cron to prevent hackers deleting your backups a la the avsim.com hack.