4 ms·

I'm curious what balance others have struck between development and tech support. I know personally I wouldn't want to be developing something and have to take

I'm curious what balance others have struck between development and tech support. I know personally I wouldn't want to be developing something and have to take a support call (or email) every 15 minutes. My idea would be to rotate who is "on support" every week or two. This would ensure everyone does get time doing support without it becoming a hassle and interruption to getting other things done. What are your thoughts?

run4yourlives 17y ago
You could always force email, like 37Signals. I don't think there's a one size fits all solution though.
- mrduncan 17y ago
  Good point, although if I remember correctly 37signals has at least one dedicated support person (possibly more).
  - run4yourlives 17y ago
    That's just to answer emails though.