A similar sentiment should be mentioned as a developer looking for feedback from users when you have to deal with your customer's version of "tech support". The

A similar sentiment should be mentioned as a developer looking for feedback from users when you have to deal with your customer's version of "tech support". The managers and tech support people are explaining what they think the problem is that the users are seeing, but when you walk through what the user is actually doing it's usually pretty surprising what you will uncover.