Any enterprise that grows to a certain level becomes slow and lame it is a fact you have to accept. Until you are a fat account your bug reports do not matter.

Any enterprise that grows to a certain level becomes slow and lame it is a fact you have to accept. Until you are a fat account your bug reports do not matter. I do third level support for my financial client and some very nasty and obvious (and easy to fix!!) issues are coming from small people and are put to backlog and never even looked at until someone big outside or important inside comes across it. It is so disappointing and demotivating but I am tired of fighting it and they pay well for not fixing anything.