Speaking of contacting high level management I once guessed the email address of a UPS board member responsible for international business because of consistent

Speaking of contacting high level management I once guessed the email address of a UPS board member responsible for international business because of consistently awful delivery service in Sweden and customer support. To my surprise I was contacted after a few weeks by a mid level manager in Sweden and was eventually compensated. This was about two years ago and unfortunately their excuse for service is ostensibly unchanged, rated as 1.33/5 on one of the larger national rating sites (at the time it was 1.4).