As a customer, I certainly did not benefit when Dell, a few years ago, moved their server support offshore, leading to that support team telling me repeatedly t

As a customer, I certainly did not benefit when Dell, a few years ago, moved their server support offshore, leading to that support team telling me repeatedly that I should "reboot Windows" when I was working on a firmware issue that would not even let me install Windows. Well, Dell lost $200,000 a year worth of business for that, so....