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> Their biggest liability is their customer service infrastructure I think this is a problem with all of the major US mobile carriers. I have heard so many bad
by martey 13y ago
> Their biggest liability is their customer service infrastructure
I think this is a problem with all of the major US mobile carriers. I have heard so many bad customer service anecdotes about all four carriers that despite being thoroughly disappointed in my own carrier's horrible customer service (AT&T), I do not think switching would help things.
- gcb0 13y ago> I do not think switching would help things. yeah, everytime i hear someone in the US says he switched mobile company because of customer service, i think of the simpsons episode where Earth is enslaved by some aliens and homer says "I voted for the other [alien that would also enslave Earth] one". Ironically, Mesh networks never took off because everyone would be weary of having your data, even encrypted, passing trhu random people networks. Little did everyone know the telcos were the worse on this front.
- adestefan 13y agoThe secret is to get on a corporate account. I've never been on hold nor had a bad experience with AT&T's corporate support. It's actually kinda refreshing dialing 611 and instantly having a real person answer the other end.