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I've got a story to one-up this one. At one company I worked for, I was actually told by marketing that the product datasheets were knowingly poor, so customer
by nicholas73 13y ago
I've got a story to one-up this one. At one company I worked for, I was actually told by marketing that the product datasheets were knowingly poor, so customers would have to call in to ask questions. Then they would try to upsell them.
- pccampbell 13y agoSounds like a great customer experience (sarcasm intended). Coyness has it's place I suppose, especially when you're first starting out with your pricing or need to optimize for touch over scale. Hopefully they figured that out ASAP.