I agree, there are also some laws that force ISPs to do things they don't feel comfortable with. I know it's not entirely their fault. I've heard of some cases

I agree, there are also some laws that force ISPs to do things they don't feel comfortable with. I know it's not entirely their fault. I've heard of some cases that ISPs tried to stop by going to court, like permanent-storage of all data, but lost the case. It's not just the NSA btw. in Germany there is the Bundesnachrichtendienst (BND), which translates to "Federal Intelligence Service"