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In theory, if the reseller adopts a 'that will never happen' attitude, then they should be happy to commit to giving you a full refund if the developer does go

In theory, if the reseller adopts a 'that will never happen' attitude, then they should be happy to commit to giving you a full refund if the developer does go out of business. After all, if they think it won't happen, what have they got to fear about it? In practice, good luck getting any guarantee, promise or actual refund!

interstitial 13y ago
One does not usually go out of business with enough cash reserves to refund your customers. That being said, they should offer some sort of self-hosted open-source promise: if we go out of business, we will release the code for our former customers to maintain.
- malka 13y ago
  I think the grandfather comment implied that the reseller (not the bankrupted editor) should refund the client ;)
Silhouette 13y ago
We actually took legal advice on this at one point, and the bottom line was that we could well have a claim against the reseller (as they were the other party in the actual sale contract) if something unfortunate happened, but that's only worth anything if the reseller themselves is still around. Our major concern here is that software we've paid for that might otherwise be useful indefinitely could be rendered useless because some external system ceased to be available. This being the case, relying on the ability to sue anyone and get meaningful compensation after the fact seems unwise. Clearly some sort of legal obligation for those selling the software to make arrangements in advance to unlock everything if they go under would be a much more useful guarantee for customers. It would suffice to have a version of the software sold that is identical except for removing all copy protection logic, and require that this be provided to a third party escrow service to be released automatically in the even that the software developer or their agent/successor is no longer providing the necessary services to support that copy protection system.

interstitial 13y ago

One does not usually go out of business with enough cash reserves to refund your customers. That being said, they should offer some sort of self-hosted open-source promise: if we go out of business, we will release the code for our former customers to maintain.

malka 13y ago
I think the grandfather comment implied that the reseller (not the bankrupted editor) should refund the client ;)

Silhouette 13y ago

We actually took legal advice on this at one point, and the bottom line was that we could well have a claim against the reseller (as they were the other party in the actual sale contract) if something unfortunate happened, but that's only worth anything if the reseller themselves is still around. Our major concern here is that software we've paid for that might otherwise be useful indefinitely could be rendered useless because some external system ceased to be available. This being the case, relying on the ability to sue anyone and get meaningful compensation after the fact seems unwise. Clearly some sort of legal obligation for those selling the software to make arrangements in advance to unlock everything if they go under would be a much more useful guarantee for customers. It would suffice to have a version of the software sold that is identical except for removing all copy protection logic, and require that this be provided to a third party escrow service to be released automatically in the even that the software developer or their agent/successor is no longer providing the necessary services to support that copy protection system.