For me the lesson here isn't as much about engineering as incentives and inclusion. If you engage people who are actually on the front lines in solving the prob

For me the lesson here isn't as much about engineering as incentives and inclusion. If you engage people who are actually on the front lines in solving the problems, great ideas will emerge. These are the people who understand the problems best, and can be most motivated to fix them. But in order to do that you have to effectively align incentives for them to solve the problems. If companies treat employees as disposable automatons, and do not allow them to share in the success of the business or benefit from improving workflows, they have no motivation for doing so. So many companies shoot themselves in the foot by bringing in "experts" when the real experts are right there on their payrolls, but no one is asking them their opinions or creating a situation where they would be inclined to give them anyway.