This is why I think the smartphone took off as rapidly as it did. If you look at a modern waiting room, 80% of people are staring at their phones, playing games

This is why I think the smartphone took off as rapidly as it did. If you look at a modern waiting room, 80% of people are staring at their phones, playing games, surfing the web or checking their email. Previously, people might have a book or a discman on them but many people had nothing and were simply sitting bored. Now, they're at least at 50% productivity if not more. The smartphone alone eliminates half of the losses that the DMV has caused.