2 ms·
Great story, and widely applicable. I worked on a very large process and technology improvement program for a Fortune 50 company. One critical piece of the pr
by mathattack 13y ago
Great story, and widely applicable.
I worked on a very large process and technology improvement program for a Fortune 50 company. One critical piece of the project was a scheduling system for field technicians. After 100+ effort years (don't ask!) we got it developed and tested, and it achieved the 15 minutes per technician productivity improvement, justifying the massive expense. We then found that we could double the benefit by having them reboot their laptops weekly instead of nightly. (Though the technology architects screamed bloody murder)
- Aloha 13y agoI feel this - I'm stuck with the worlds worst scheduling system. Explaining to senior management (who have never worked in the field) is to give the tech a workload for N days, and let them schedule their own schedule is more efficient is useless. I probably waste more time with the 2 rather fussy VPN's I have to deal with than any other computing related task.