Author didn't say specifically what kind of requests Google didn't respond to. It could easily be the case that given EOM's device isn't good enough to pass Com

Author didn't say specifically what kind of requests Google didn't respond to. It could easily be the case that given EOM's device isn't good enough to pass Compatibility Test, and instead of fixing the issue EOM would contact Google saying "our phone doesnt really need this feature that your test requires, but you still give us keys to GSuite." Of course Google won't respond to such inquiry.