7 ms·
It's not just them. Google doesn't talk to anybody.
by alextingle 13y ago
It's not just them. Google doesn't talk to anybody.
- jaggederest 13y agoApart from Matt Cutts responding personally on HN, people trying desperately to sell you Adwords, and press releases; they may as well be a black hole.
- perlgeek 13y agoDon't forget the recruiters, how seem to cold-email everybody who has a github account :-)
- mgkimsal 13y agoI had a recruiter from Google call me, chat for 20 minutes, talk about my resume, then ask for my resume. I told her to bing my name and download the latest copy.
- chris_mahan 13y agoSame here. I told the person to type my name in google, with the word "resume" next to it, and that the first result would be my resume. She was astonished and asked how I could do this. I replied that I followed Google's own s/developer/webmaster/ guidelines. (Try it: google "chris mahan resume", it's still there, three years later, first result.) I subsequently failed the basic algo questions, though, not having a computer science degree (thankfully--both for not working at Google and not having a computer science degree).
- snowbunny 13y agoAnother option is to post a ranting and crying video to Youtube to get special treatment. http://www.youtube.com/watch?v=Ccxiwu4MaJs http://www.youtube.com/watch?v=Ccxiwu4MaJs (Warning: Strong language)
- at-fates-hands 13y agoThis was my reaction to the article as well. I'm still baffled why they don't take some of those billions and invest in a top notch customer service team. I'm pretty sure it would increase their bottom line about ten fold in less than three years.
- jmpe 13y agoGoogle loves things that scale, and customer support doesn't scale that well I guess. Alternatively, couldn't they start a pay-per-minute service? I recently had an issue with GMail where I was receiving someone else's mail. After about a week I had enough data to source his phone number and contact him to rectify it. But I never had the chance to report the issue. Wouldn't have minded paying a few dollars to have that one rectified at the source.
- alextingle 13y agoOnce you've lost someone's good will, it's very difficult to get it back. Google terrible, impersonal customer service is almost calculated to piss people off. Either they've calculated that they'll still make money when everyone hates them, or their business strategy is quite short sighted.
- michaelt 13y agoGoogle has about $1,000,000 of revenue per employee [1]. Assuming their support employees worked a typical number of hours and billed every hour they worked to a customer, to keep the revenue per employee at the same level they'd need to charge $480 to $550 per hour for support. And fixing complex bugs in complex software can take a lot of hours. How many hours of developer time would you want spent on your issue? [1] https://www.google.com/search?q=google+revenue+per+employee https://www.google.com/search?q=google+revenue+per+employee
- jmpe 13y agoyeah, that line of reasoning totally makes sense. And ~500$ per hour for software ticketing is a reasonable number.