We're migrating away from Solaris here, and more to their grid stuff. My point is more the cost is insane. That and the level and response I get from "support"

We're migrating away from Solaris here, and more to their grid stuff. My point is more the cost is insane. That and the level and response I get from "support" personnel can vary from decent to "what do we pay you people for". I've had better support experiences when I can dig into the source, say linux or a kernel module, or a driver and figure things out on my own while I wait to get punched through various level 1/2/3/etc.. support people. I vastly prefer open source for this reason alone, with oracle stuff, its basically a black box that barely works if you look at it wrong. This is with everything fully automated mind you, I still see jenkins test failures where installs will not work seemingly at random. I can debug or retry the job and it'll work. Its my most hated piece of software right now.