Email isn't broken, if by broken you mean unusable, like a piano that's had all its strings cut. But could it be improved? Certainly. Same thing with just ab

Email isn't broken, if by broken you mean unusable, like a piano that's had all its strings cut. But could it be improved? Certainly. Same thing with just about any modern technology. I have a decent commuter car that gets me from point A to point B. Is it in working order? Yes. Could it be improved? Sure, and it has, in later model years.