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What a joke. So we should now laud companies who take responsibility for messing up? Of course they should take responsibility, this doesn't add anything to the
by cakesy 17y ago
What a joke. So we should now laud companies who take responsibility for messing up? Of course they should take responsibility, this doesn't add anything to the conversation at all. That is the minimum they should do, and something they should be congratulated. Sure, they didn't bury there head in the sands, and deny it all, like Nvidia did with its video card problem, but that should not be encouraged.
- jerf 17y agoCommunity standards do not maintain themselves. If nobody at least sometimes says the obvious, well, the obvious goes unsaid, and before you know it, it's not obvious anymore. Of course there are some ulterior motives here too, but then, there pretty much always is when enforcing community standards. The idea that people shouldn't be congratulated for performing their basic duties in a community is incredibly destructive, a recipe for a community with lower standards.
- donw 17y agoIf you don't care about companies taking responsibility, than none of the companies with which you do business will bother with it -- why should they? It exposes them to additional risk, takes more time and effort, and is a lot harder than burying their collective heads in the sand. If a company works towards maintaining a relationship with me, the customer, then I do think that deserves the reward of my loyalty, to at least some degree. Sure, they may screw up from time to time, and be a little more expensive, but if they care enough about my business to be honest with me about the situation, which in turn gives me a story for my customers, then they'll be keeping me as a customer. This is how both CostCo and REI operate, and it serves them both very well.