I think my delivery here might have been a bit..bad. I'm not talking about specialists giving abstract data to non-specialists. I'm talking about users that r

I think my delivery here might have been a bit..bad. I'm not talking about specialists giving abstract data to non-specialists. I'm talking about users that refuse to learn how to use outlook because they can just ask somebody else. This mentality of "I don't want to learn" usually leads to the belief that the person doing it for you is bad at communicating.