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"I'm very sorry about that. We'll give you a full refund, and our next version will fix this." Would he have written the same blog entry now? It's slightly fas
by byrneseyeview 17y ago
"I'm very sorry about that. We'll give you a full refund, and our next version will fix this."
Would he have written the same blog entry now? It's slightly fashionable to call out good customer service -- perhaps the entry would be about how they screwed up and completely redeemed themselves.
- potatolicious 17y ago"I'm very sorry we conspired to use your private data to spam your friends. Here's a full refund, and now that our pants have been caught around our ankles, we will stop doing this." Has a different ring to it. Good customer service will absolve accidental Bad Things(tm), not malicious acts.