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If they had proper customer service it might have been caught and dealt with. Now instead it's on the frontpage of Hackernews.
by mixmax 17y ago
If they had proper customer service it might have been caught and dealt with. Now instead it's on the frontpage of Hackernews.
- potatolicious 17y agoI don't know if CS could have solved this - it's not as if the spam was a mistake/glitch. "Proper" customer service would not have made the spamming any more palatable.
- byrneseyeview 17y ago"I'm very sorry about that. We'll give you a full refund, and our next version will fix this." Would he have written the same blog entry now? It's slightly fashionable to call out good customer service -- perhaps the entry would be about how they screwed up and completely redeemed themselves.
- potatolicious 17y ago"I'm very sorry we conspired to use your private data to spam your friends. Here's a full refund, and now that our pants have been caught around our ankles, we will stop doing this." Has a different ring to it. Good customer service will absolve accidental Bad Things(tm), not malicious acts.