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Basically there are two kinds of sales: high value/reasoned/important/logical sales, and impulse/low value/time limited/etc. sales. You address fundamental obj
by rdl 13y ago
Basically there are two kinds of sales: high value/reasoned/important/logical sales, and impulse/low value/time limited/etc. sales.
You address fundamental objections when dealing with a "real" client, and any attempts at deflection or subterfuge will be net-harmful. The only "trick" is knowing about internal champions and the customer's multi-person purchasing process (when the user isn't the buyer and/or doesn't have ultimate purchase authority in a single person).
For random impulse shit, you can trick people. Used car dealers define the upper bound of bullshit for deal size. Generally few substantial purchasing decisions by educated (i.e. business or professional) buyers happen like that, but if you're selling a product on late night tv, you can minimize and bypass objections through trickery, "sell the sizzle", etc.
Neil Rackham's SPIN Selling and Major Account Sales Strategy are the best books I've ever found on sales.
- adrianhoward 13y agoI'll second that recommendation of SPIN Selling. SPIN has an explicit focus on understanding the customer and their problems before selling solutions that's well aligned with the customer development / lean startup stuff that folk here will be more familiar with.