I haven't looked at the source but I did try the online demo and I too do not understand how upgrades/bug fixes would be so problematic. Or why specific branch

I haven't looked at the source but I did try the online demo and I too do not understand how upgrades/bug fixes would be so problematic. Or why specific branching for individual customers would be required. Since LogicPull was conceived to be a SAAS, I can see how certain design decisions may have been overlooked that would make supporting a self hosted solution a lot easier. I also think a lot of people who have never worked in an enterprise environment, do not fully understand how customizable a solution has to be. Politics, quality control standards, etc. all play a role and your solution has to be able to adapt. Unless you are in a position like IBM, Microsoft, etc., where you can advocate certain ways of working, your solution really has to be insanely flexible. And if you take this into consideration, you'll design your solution accordingly.