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>> Find your typical customer's main objection. Nuke it. Interesting post with a lot of good advice based on the philosophy described above. I also thi
by credo 13y ago
>> Find your typical customer's main objection.
Nuke it.
Interesting post with a lot of good advice based on the philosophy described above.
I also think that this sales philosophy should have a qualifier around it.
It is important for any salesperson to seriously consider the (potential) customer's objection objectively. Nuking the objection shouldn't be the primary goal and it shouldn't come at the expense of the customer's interests.
In some cases, it is quite likely that the customer's objection isn't something that must be nuked. In fact, I'd even go further and say that (in some cases) a good salesperson should think of potential reasons why a product may be inappropriate (e.g. little value, too risky, too expensive etc.) for a certain customer. IOW in some circumstances, walking away from a sale (based on a customer's objection) might be the right thing to do.
- joelhooks 13y agoRight, for instance, if you actually do store all of your customer's data in your apartment on a previous-gen gaming rig...
- bmelton 13y agoThe counterpoint to this, in the enterprise world, is to promise the customer the moon, then turn around and tell the developers to make it happen before the sale process completes.
- joelhooks 13y agoThe best is when sales low-balls to score the gig and leaves the development team holding the bag 8 months later when the scope is radically out of whack. /me sheds a sad lonely tear of sorrow