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Can we make a new rule? HN is not an end run around companies' bad customer support (even YC ones). We could probably fill this site with these pretty easily.
by mattmaroon 13y ago
Can we make a new rule? HN is not an end run around companies' bad customer support (even YC ones). We could probably fill this site with these pretty easily.
- RokStdy 13y agoMatt, I think these posts are valuable. The readers of HN seem to be exactly the type of people who might be early adopters of Coinbase. It's helpful for those people to know how the service works from a customer's perspective. Then you also have the benefit from the entrepreneurial side. These posts can serve as a cautionary tale to other would be founders as how not to do customer service. I think where this crosses the line from inane bitching to useful discourse is the gravity of these issues. It's not like these people are posting with complaints about the page layout of the company or <insert minor nitpick here>. The issue is with the core function of the company, and that's work discussion. Just my $0.02.
- pg 13y agoWe already have that rule. The site guidelines explicitly ask that people not use HN as a support forum for companies we've funded. http://ycombinator.com/newsguidelines.html http://ycombinator.com/newsguidelines.html We let this and the last one go lest people think we were censoring bad news, but we're going to kill these in future.