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The same class of problems (questions regarding account balance, money taken out but BTC missing, support went dark) happened earlier this year and there was an
by sheetjs 13y ago
The same class of problems (questions regarding account balance, money taken out but BTC missing, support went dark) happened earlier this year and there was another front page conversation: https://news.ycombinator.com/item?id=5427985 https://news.ycombinator.com/item?id=5427985
Sadly, it seems that the key takeaway (the importance of customer support) was lost upon the Coinbase staff. Based on the last response, its clear that they have not learned their lesson.
I recommend pulling all money and BTC out of Coinbase before the next crisis. And I say "next crisis" because there is no indication that steps were taken to rectify the underlying issues here. For example, as speculated in both threads, do they need to move off of MongoDB?
- robinhoode 13y agoUsing MongoDB to process payments is a double facepalm fail.
- mathattack 13y agoI'm not an expert, but it seems risky to trust MongoDB for that. Isn't it the wrong tool for that space?
- robinhoode 13y agoMongoDB commits are asynchronous and fail silently by default. This is in opposition to ordinary SQL databases, which are synchronous and fail noisely by default. You can enable that behavior for MongoDB, but then you're just getting ordinary SQL-style behavior, so why were you using MongoDB in the first place?
- emin-gun-sirer 13y agoYou mean "ACID transactions" and not SQL databases. Some NoSQL databases, such as HyperDex, provide ACID transactions.