4 ms·

I was under the impression you should expect electronics and white goods to last a full 5 years in the UK. It's not unreasonable to expect things to still work

I was under the impression you should expect electronics and white goods to last a full 5 years in the UK. It's not unreasonable to expect things to still work after this time, especially with Apple's premium. The Sale of Goods Act 1979 says that goods should be as follows: Of satisfactory quality. This means the goods must meet the standards that any reasonable person would expect, taking into account the description, the price and all other relevant information. In some circumstances, the retailer may be liable for any statement made by the manufacturer about the goods. Satisfactory quality includes the appearance and finish of the goods, their safety and durability and whether they are free from defects (including minor faults) Fit for the purpose that goods of this type are generally sold. They must also be fit for any specific or particular purpose made known to the seller at the time of the agreement.

sbuk 13y ago
The SoGA is only relevant if the device is purchased directly from Apple. It stipulates that the retailer is responsible for upholding the warranty. For Apple to be liable for repairs/replacements where 3rd parties are involved, the Unfair Contract Terms Act 1977 says that they cannot exclude their responsibilities under the Supply of Goods and Services Act 1982. This demands that they supply goods that are of satisfactory quality. However, if the devices have inherent defects that takes longer to reveal themselves that would normally be deemed reasonable, the onus is on the retailer to provide a remedy. Edit: IANAL, but this information comes from the Which? consumer group.
bowlofpetunias 13y ago
There is a minimum warranty throughout the EU, and most countries go well beyond that. This is why Apple was forced to change their Apple Care plan, since most of what you would buy is already guaranteed by law. (Apple isn't the only one that tries that, many brick & mortar electronics retailers still try to sell people "insurance" that for 90% exists of rights you already have.)
- sbuk 13y ago
  In my experience, AppleCare covers more than a warranty, which only covers defective devices or parts thereof. For example, AppleCare+ for iPads and iPhones covers accidental damage. Consumer law hinges on what is and what isn't reasonable. So a cracked screen due to consumer clumsiness wouldn't be replaced under normal warranty terms as the law says it's unreasonable for the retailer to be expected to cover that. A failed switch, however, should be replaced a cost to the retailer unless there are reasonable grounds to deny so, i.e. evidence of tampering, which would include bodged self repairs.

sbuk 13y ago

The SoGA is only relevant if the device is purchased directly from Apple. It stipulates that the retailer is responsible for upholding the warranty. For Apple to be liable for repairs/replacements where 3rd parties are involved, the Unfair Contract Terms Act 1977 says that they cannot exclude their responsibilities under the Supply of Goods and Services Act 1982. This demands that they supply goods that are of satisfactory quality. However, if the devices have inherent defects that takes longer to reveal themselves that would normally be deemed reasonable, the onus is on the retailer to provide a remedy. Edit: IANAL, but this information comes from the Which? consumer group.

bowlofpetunias 13y ago

There is a minimum warranty throughout the EU, and most countries go well beyond that. This is why Apple was forced to change their Apple Care plan, since most of what you would buy is already guaranteed by law. (Apple isn't the only one that tries that, many brick & mortar electronics retailers still try to sell people "insurance" that for 90% exists of rights you already have.)

sbuk 13y ago
In my experience, AppleCare covers more than a warranty, which only covers defective devices or parts thereof. For example, AppleCare+ for iPads and iPhones covers accidental damage. Consumer law hinges on what is and what isn't reasonable. So a cracked screen due to consumer clumsiness wouldn't be replaced under normal warranty terms as the law says it's unreasonable for the retailer to be expected to cover that. A failed switch, however, should be replaced a cost to the retailer unless there are reasonable grounds to deny so, i.e. evidence of tampering, which would include bodged self repairs.