Certifications (well, depend on the cert) for "soft things" are generally used by companies to get everyone talking the same language. I'm a code/architect guy

Certifications (well, depend on the cert) for "soft things" are generally used by companies to get everyone talking the same language. I'm a code/architect guy, with a make-it-work-now personality, so I'm more used to say "let's get Bob to fix this shit". But my girlfriend is into IT process, and we're getting an ITIL certification together, because where she works (HP) they do a lot of ITIL. So she and her team talk about how the "Service Desk" should scalate "Change" to a "Problem" or "Incident", which I think are all funny words, but helps everyone to get into the same flow together and makes communication easier. I like my way (d'uh), but that's because my way of doing things have worked so far for my things that needed to be done (pretty philosofical statement!), while obviously her ways have worked for her. In the end, if it's delivered, and the client pay and he's happy, I could care less what's the terminology.