So this counts as a dispute with Coinbase, and the terms for that are pretty clear: > 5.3 Disputes with Coinbase. If you think we have made an error, write to

So this counts as a dispute with Coinbase, and the terms for that are pretty clear: > 5.3 Disputes with Coinbase. If you think we have made an error, write to us at 14525 SW Millikan Way #26680 Beaverton OR, 97005, or email us at support at coinbase.com. In your correspondence, you must give us information sufficient to identify you, your account, and the transaction on which you believe an error occurred. You must contact us within 30 days after the transaction occurred. Within 90 days of receiving your request, we must either correct the error or explain to you why we believe the transaction was correct. The key phrase here is "Within 90 days of receiving your request, we must either correct the error or explain to you why we believe the transaction was correct." Notification must have happened after December 8, but let's say December 8. That means, at the very least, they have until March 8 to give an explanation. BTW: I agree that making the customer whole is the right thing to do, but strictly speaking they have time to respond. More generally, on the issue of online displays, I checked my bank's terms of use (http://www.tdbank.com/exc/pdf/internet_banking_agreement.pdf http://www.tdbank.com/exc/pdf/internet_banking_agreement.pdf) and it clearly says: > We agree to make reasonable efforts to ensure the full performance of the Bank’s Online Banking Service. > We are not responsible for any indirect, special, incidental or consequential damages arising in any way out of your use of the Bank’s Online Banking Service. They indemnify themselves against issues with the online display.