I understand that you guys have a ton of work going on, but if you are charging for a service you need to deliver and respond to your customers on time before t

I understand that you guys have a ton of work going on, but if you are charging for a service you need to deliver and respond to your customers on time before they feel the need to go public. I started my career as a "customer service superhero" at ZeroCater and was the only employee for a while. There was a staggering amount of work to be done at times, most of it non-customer service related. I'd never leave without making sure every customer email was addressed - and this was a much more trivial issue (lunches). This is not just human decency, but its good business practice. I wanted to speculate (yeah it's speculation :P) on bitcoin using your service, but no longer will, and will no longer refer your service to others (unless something changes, of course). It is not a question of ethics, but a question of me making a good decision - why would I trust my money with a business that doesn't feel the need to address customers on time (especially those who trust them with significant sums of money) This issue would have cost you a maximum of 2 hours of free time/sleep to fix - now its costing you a customer (I'm sure the cost is actually far greater, judging by the exposure of this thread). Was it worth it?