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As highlighted in the thread and in PG's reply, the default response to criticism of Coinbase is to nuke the conversation. As PG wrote: > Strictly speaking I

by sheetjs 13y ago

As highlighted in the thread and in PG's reply, the default response to criticism of Coinbase is to nuke the conversation. As PG wrote: > Strictly speaking I should have killed the post entirely Now, it's possible that other complaints on HN were nuked by PG or some other moderator, making it difficult for someone to find it.

kbenson 13y ago
As highlighted in the thread and in PG's reply, the default response to criticism of Coinbase is to nuke the conversation As PG wrote: > Strictly speaking I should have killed the post entirely That's not why he said that. He explains further down thread: HN is a news site, not a customer support forum for companies funded by YC, and in fact the site guidelines explicitly ask that it not be used that way
- anonymoushn 13y ago
  This objection is pretty flimsy. HN is very frequently used as a customer support forum for large tech companies not funded by YC. A policy that it is okay to use HN as a customer support forum for Google, Amazon, and Facebook but not for Coinbase does not look very good.
  - kordless 13y ago
    HN is run by YC. While it may feel like a public forum, it is owned by a private entity. I'm OK with a benevolent dictator taking care of matters here, and trust PG to do the right thing by all of us.
    - eclw 13y ago
      Then you are an awfully silly individual.
    - kudu 13y ago
      On HN, there is an expectation of a certain degree of impartiality and free speech. Of course, YC doesn't have to provide it, but that's irrelevant: it's just something that is expected.
    - yeukhon 13y ago
      Why would you trust pg in the first place? I wouldn't trust him.
jessedhillon 13y ago
Apparently, referring to a thread which is highly critical of Coinbase, while participating in another critical thread, is proof enough for you that Coinbase criticism is silenced. I hope when I frame it like this, you understand how stupid it is, what you wrote.
- sheetjs 13y ago
  What's apparent is the fact that you are incapable of analysis. If you bothered to read the other thread, you'll see parallels to the current situation: - transaction delays on the order of 1 week - Coinbase is blaming technology (last time it was a database migration, this time server upgrades) - Customer support has been silent (znowi described it as "information vacuum" https://news.ycombinator.com/item?id=5427985 https://news.ycombinator.com/item?id=5427985) - Online account system called into question, users unaware of current positions (e.g. https://news.ycombinator.com/item?id=5428090 https://news.ycombinator.com/item?id=5428090) If this were the first time, you can cut some slack if Coinbase responded appropriately and took steps to prevent this from happening in the future. Based on what played out recently, it's not clear if Coinbase actually learned anything from the previous issues. And in the future, if you ever do decide to start a company and find yourself in a similar situation, I hope you would be a bit more communicative and proactive than Coinbase was in this case.
  - jessedhillon 13y ago
    You're changing the subject to something which is not in dispute. You said that the standard approach on HN is to silence criticism -- a stupefying statement, given that at the time you posted it, this conversation had maybe 100+ comments and had been on the front page for a while. Also, in that same comment, you linked to another voluminous thread criticizing Coinbase. Amazingly, the existence of your comment strongly mitigates against your thesis being true. I think you must realize this at some level, as you have chosen to employ the age-old tactic of the inescapably wrong: quietly change subjects and hope nobody notices.
    - sheetjs 13y ago

by sheetjs 13y ago

kbenson 13y ago

As highlighted in the thread and in PG's reply, the default response to criticism of Coinbase is to nuke the conversation As PG wrote: > Strictly speaking I should have killed the post entirely That's not why he said that. He explains further down thread: HN is a news site, not a customer support forum for companies funded by YC, and in fact the site guidelines explicitly ask that it not be used that way

anonymoushn 13y ago
This objection is pretty flimsy. HN is very frequently used as a customer support forum for large tech companies not funded by YC. A policy that it is okay to use HN as a customer support forum for Google, Amazon, and Facebook but not for Coinbase does not look very good.
- kordless 13y ago
  HN is run by YC. While it may feel like a public forum, it is owned by a private entity. I'm OK with a benevolent dictator taking care of matters here, and trust PG to do the right thing by all of us.
  - eclw 13y ago
    Then you are an awfully silly individual.
  - kudu 13y ago
    On HN, there is an expectation of a certain degree of impartiality and free speech. Of course, YC doesn't have to provide it, but that's irrelevant: it's just something that is expected.
  - yeukhon 13y ago
    Why would you trust pg in the first place? I wouldn't trust him.

jessedhillon 13y ago

Apparently, referring to a thread which is highly critical of Coinbase, while participating in another critical thread, is proof enough for you that Coinbase criticism is silenced. I hope when I frame it like this, you understand how stupid it is, what you wrote.

sheetjs 13y ago
What's apparent is the fact that you are incapable of analysis. If you bothered to read the other thread, you'll see parallels to the current situation: - transaction delays on the order of 1 week - Coinbase is blaming technology (last time it was a database migration, this time server upgrades) - Customer support has been silent (znowi described it as "information vacuum" https://news.ycombinator.com/item?id=5427985 https://news.ycombinator.com/item?id=5427985) - Online account system called into question, users unaware of current positions (e.g. https://news.ycombinator.com/item?id=5428090 https://news.ycombinator.com/item?id=5428090) If this were the first time, you can cut some slack if Coinbase responded appropriately and took steps to prevent this from happening in the future. Based on what played out recently, it's not clear if Coinbase actually learned anything from the previous issues. And in the future, if you ever do decide to start a company and find yourself in a similar situation, I hope you would be a bit more communicative and proactive than Coinbase was in this case.
- jessedhillon 13y ago
  You're changing the subject to something which is not in dispute. You said that the standard approach on HN is to silence criticism -- a stupefying statement, given that at the time you posted it, this conversation had maybe 100+ comments and had been on the front page for a while. Also, in that same comment, you linked to another voluminous thread criticizing Coinbase. Amazingly, the existence of your comment strongly mitigates against your thesis being true. I think you must realize this at some level, as you have chosen to employ the age-old tactic of the inescapably wrong: quietly change subjects and hope nobody notices.
  - sheetjs 13y ago