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They did. Before you even posted this.

• cheshire137 13y ago
  Really? Last I saw, they just said they would make it right. We haven't seen confirmation from the original customer saying it was dealt with. Considering all he had gotten from them up to the point of posting on Hacker News was more reassurances that the situation would be fixed, I'm not reassured that it's fixed yet just because there was yet another reassurance given.
• MichaelGG 13y ago
  Their "dealing" with it was "oops, we rebooted a server and forgot to make sure transactions were run, here's $50 and enjoy your delayed trade". After screwing up that badly they should have cancelled the order. Instead, they delivered coins paid for at $800+ at today's prices (~$500). I would be surprised, if BTC had jumped to $5000, if they'd have honored the $800 buy price. The $50 credit is just inane, too. It's more of an insult to offer $50 than to offer no $ and a good apology. I'm not sure how they came to that decision. Given their funding, they should have immediately taken full responsibility (let's be clear: a financial company's transactions didn't run cause they rebooted something...) and then offered to complete at the original price, or cancel the transaction - truly make the buyer whole. It'd be totally fine for them to do so, because if they fix their stuff, they won't need to worry about "jobs not running". So in this case, even giving the guy a 10% bonus would engender goodwill, as well as show the world they are serious about handling transactions. I'll resist any snide remarks about Coinbase using MongoDB. Edit: It seems after further consideration, they decided to give him today's price since it was their mistake.