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again, the best way to get support from coinbase is posting on public forums. i love coinbase, i think guys have done and will continue to do amazing things for

by eof 13y ago

again, the best way to get support from coinbase is posting on public forums. i love coinbase, i think guys have done and will continue to do amazing things for bitcoin, and by proxy the world at large.. but your initial customer support is outrageously terrible and has been for way too long. you always seem to make it right in the end.. but you should hire about a dozen of the ten thousand kids that would love be on your support team

hack_edu 13y ago
After the 25mil from a16z, I doubt these problems will continue for much longer.
- bsiddiqui 13y ago
  you shouldn't have to raise money to provide solid service
  - lsc 13y ago
    >you shouldn't have to raise money to provide solid service I agree... but being a market maker is one of those things that requires some reserves, and especially the early exchanges? when bitcoin was under a buck, I can totally see getting together with a couple friends and putting $20-$30K in the reserve pot and giving it a go. But with bitcoin appreciating 1000x? yeah, uh, that got serious fast. Thirty grand is no longer anywhere near a reasonable amount of operational reserves
fragsworth 13y ago
If only Mt. Gox were as responsive. I haven't been able to pull my bitcoins out of there for a month now, because they still haven't verified me. Add to that the fact that their fucking site LIES TO YOU about how you can withdraw 100 bitcoins per day, and then surprises you with how you can't actually withdraw any until you get verified first.
kudu 13y ago
It's worrisome that you have to basically complain on a public forum in order to get a reaction from them.
ceejayoz 13y ago
Yeah, their support is pretty bad. I got this response to my first support request: > Thank you for contacting Coinbase Support! Unfortunately, we are experiencing a tremendous volume of support requests, and have not been able to answer your ticket in a reasonable amount of time. It goes on to tell me my issue is closed and I can reopen it.

by eof 13y ago

hack_edu 13y ago

After the 25mil from a16z, I doubt these problems will continue for much longer.

bsiddiqui 13y ago
you shouldn't have to raise money to provide solid service
- lsc 13y ago
  >you shouldn't have to raise money to provide solid service I agree... but being a market maker is one of those things that requires some reserves, and especially the early exchanges? when bitcoin was under a buck, I can totally see getting together with a couple friends and putting $20-$30K in the reserve pot and giving it a go. But with bitcoin appreciating 1000x? yeah, uh, that got serious fast. Thirty grand is no longer anywhere near a reasonable amount of operational reserves

fragsworth 13y ago

If only Mt. Gox were as responsive. I haven't been able to pull my bitcoins out of there for a month now, because they still haven't verified me. Add to that the fact that their fucking site LIES TO YOU about how you can withdraw 100 bitcoins per day, and then surprises you with how you can't actually withdraw any until you get verified first.

kudu 13y ago

It's worrisome that you have to basically complain on a public forum in order to get a reaction from them.

ceejayoz 13y ago

Yeah, their support is pretty bad. I got this response to my first support request: > Thank you for contacting Coinbase Support! Unfortunately, we are experiencing a tremendous volume of support requests, and have not been able to answer your ticket in a reasonable amount of time. It goes on to tell me my issue is closed and I can reopen it.