You can now get a PSTN connection without having a direct relationship with BT, through unbundling. I get my phone line from Zen (no relationship apart from be

You can now get a PSTN connection without having a direct relationship with BT, through unbundling. I get my phone line from Zen (no relationship apart from being a happy customer). At the end of the day it's still a BT engineer who comes to fit the thing (assuming the wiring isn't there already), but it's your provider who has the contractual relationship with BT. There's also the cable option, but if you go down that route then you're actually more tied in to a single provider for services than with PSTN/ADSL.